1. Who you are dealing with

TaxComply Ireland is operated by TaxComply Ireland. Contact us at support@taxcomply.ie.

2. Website tools and paid services are different

The website includes free calculators, guides and screening tools as well as forms through which you can request or submit information for a paid TaxComply review. Free public content is general information and calculation support. A paid service is limited to the scope we agree with you.

Submitting an enquiry or review form creates a TaxComply case reference but does not by itself mean that payment has been taken or that paid work has started. For a fixed-price online service, we show the service, total amount payable and standard scope before payment, record the engagement choices you make, and then provide access to a secure hosted checkout. The paid engagement becomes active only when the required payment is successfully completed and confirmed by the payment provider. Specialist or custom cases are scoped separately before any payment is requested.

Required acceptance boxes are not pre-ticked. We record the version of the Terms of Service and Cancellation & Refunds information accepted with the case record. After successful payment, we send a separate payment confirmation by email so you have a durable record of the case reference, service and amount paid.

3. Scope and pricing

Published prices apply only to the stated standard scope. Where your facts require enhanced, complex or specialist work, we will tell you before additional paid work begins. Before a consumer enters a contract, the total price payable — including VAT where applicable — and the main service scope will be confirmed.

Unless we expressly agree another arrangement in writing, the agreed fee for a fixed-price service is payable upfront before paid work begins. No additional paid work will be added merely because you submitted more information. If new facts materially change the agreed scope, we will explain the impact and ask you to approve any revised fee before that additional work is undertaken.

4. Payments

Online fixed-price payments are processed through a secure Revolut Merchant hosted checkout. TaxComply does not receive or store your full card number, card security code or online-banking credentials. The payment provider supplies TaxComply with the information needed to reconcile the transaction, such as payment status, amount, customer/contact information and the payment/order reference.

The checkout amount is generated from TaxComply's server-side price list for the service selected; the browser cannot set its own payment amount. Completing the payment provider's final payment step places the order with an obligation to pay. If a payment is declined, cancelled or remains incomplete, paid work does not begin. If the same case appears to have a payment problem, do not pay twice; contact support@taxcomply.ie and quote the case reference.

5. What our standard review services do

6. Revenue account security and filing

TaxComply does not ask for your Revenue/myAccount password or login credentials. The standard consumer service is “we prepare, you submit”: we provide the agreed calculation and filing information, and you remain in control of your Revenue account. We do not represent that TaxComply is Revenue, DSP or another public authority.

7. Your responsibilities

You are responsible for giving complete and accurate information, reviewing the facts shown in our output and telling us promptly if anything is wrong or changes. Do not omit income, transactions or facts because you think they are irrelevant. You are also responsible for keeping supporting records and, unless our written engagement expressly says otherwise, for making any filing or payment by the applicable deadline.

If you provide information about another person, you confirm that you are entitled to provide it for the relevant purpose and that it is accurate to the best of your knowledge.

8. Evidence and communications

We may ask for supporting evidence where it is reasonably required to complete the review. Do not send passwords or Revenue login details. For medical/dental claims, redact diagnosis or clinical details that are not needed for the tax claim. Email and internet communications carry inherent risks; use the case reference in correspondence and follow any specific document instructions we give you.

9. Timing

Any turnaround estimate is an estimate unless we expressly agree a fixed deadline in writing. Our ability to complete a service depends on receiving complete information and responses from you. If you tell us that a statutory deadline is approaching, we will confirm whether we can reasonably accept work to meet it; submitting a form alone does not guarantee that deadline can be met.

10. Consumer cancellation rights

If you are a consumer and enter a service contract with us at a distance, you will normally have a statutory 14-day cancellation period beginning when the contract is concluded. You can cancel by making a clear statement to us. See Cancellation & refunds for the process.

Where you want us to start during that period, the online engagement process asks you separately to request early performance. If you expressly ask us to begin work during the cancellation period and later cancel before the service is complete, you may have to pay a proportionate amount for work supplied up to cancellation. If the service is fully performed during the cancellation period after the legally required express request and acknowledgement, the statutory cancellation right may end. These terms do not reduce any mandatory consumer rights.

11. Quality of service and complaints

We will provide an accepted paid service with the care and skill required by applicable Irish consumer law and in accordance with the agreed scope. If you believe something is wrong, contact support@taxcomply.ie with your case reference and a clear description of the issue. We will review the complaint and, where a statutory remedy applies, these terms do not restrict it.

12. Free calculators and general content

Free tools and guides depend on the inputs, assumptions and tax year shown. They are not a substitute for a review of all relevant facts and are not a Revenue assessment. Tax law and published guidance can change, and we may correct or update content without notice.

13. Intellectual property and permitted use

You may use TaxComply outputs produced for you for your own lawful personal or internal business purposes, including to support your own tax or payroll process. Website design, software, methodology presentation and general content remain protected by applicable intellectual-property law. You must not misrepresent TaxComply content as an official Revenue/DSP publication, resell our service outputs as your own, or systematically scrape or copy the site in a way that harms the service or infringes rights.

14. Acceptable use

You must not attempt to gain unauthorised access, disrupt the website, probe security controls without permission, submit malicious code, impersonate another person or use the service for unlawful or fraudulent activity. We may restrict access where reasonably necessary to protect the service or other users.

15. Liability and limits

Nothing in these terms excludes or restricts any liability, right or remedy that cannot lawfully be excluded or restricted. In particular, these terms do not exclude or restrict liability for death or personal injury caused by our act or omission, or any mandatory rights or remedies available to a consumer under Irish law.

Subject to the paragraph above, TaxComply is not responsible for loss or damage to the extent caused by: materially inaccurate, incomplete or late information supplied by you or on your behalf; your failure to review an output or tell us promptly about an error or changed fact; action taken outside the scope we agreed; a filing or payment deadline that we did not expressly agree in writing to meet, or that cannot reasonably be met because required information is provided late; a decision, delay, outage or change in a Revenue, DSP, payroll, banking or other third-party system outside our reasonable control; or a change in law or published official guidance after the date of the relevant output.

Free calculators, guides and screening tools are general information tools and are not intended to be relied on as a substitute for a paid review of all relevant facts. Any claim relating to a paid engagement will be assessed by reference to the agreed scope, the information reasonably available to us at the time, these terms and applicable law.

Business customers. If you contract with us wholly or mainly for business purposes, then, to the extent permitted by law, we are not liable for indirect or consequential loss, or for loss of profit, revenue, business, opportunity or goodwill arising from the service. Any specific financial cap on liability for a business engagement will be stated in the engagement confirmation or other written terms agreed for that engagement.

16. Privacy

Personal data is handled as described in our Privacy Notice. Cookies and browser storage are described in our Cookie Policy.

17. Changes and service availability

We may update, correct, suspend or withdraw website features. Changes to these website terms apply from the date published. Changes do not retrospectively alter a paid engagement already agreed with you unless the change is required by law or separately agreed.

18. Governing law

These terms are governed by Irish law. If you are a consumer, nothing here deprives you of any mandatory protections or jurisdiction rights that apply to you. Business disputes are subject to the jurisdiction of the Irish courts unless otherwise agreed in writing.